smart_hands

Remote smart hands

On-site colocation support in any data center in the Netherlands and Moscow region (Russia)

Remote smart hands — on-site support from HOSTKEY's experienced engineers and admins 24x7. Delegate IT management and maintenance tasks in ANY data center in the Netherlands and Moscow region.
Remote Hands is our comprehensive tech support division staffed by industry professionals. A remote data center can make even the most mundane maintenance a costly trial. Our team of professional data-center engineers are ready to respond day and night, ready to provide immediate support whenever the need arises. We can handle any task from basic server maintenance to complex operations requiring the experienced hand of highly-trained specialists.
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Our team is on call for work in any data center in the Netherlands at any time of day or night. Their fast response time means that our engineers can deal with any service issues affecting our IT infrastructure, from routine operations to emergency situations promptly. This translates into real cost savings and maximum maintenance efficiency.

Advantages of smart remote colocation support

Routine operations are the life support system of any IT business, and our Smart Hands engineers can be on site to carry out even the most basic of functions, saving you time and money in eliminating the need for repeated presence in the data center. All of our customers enjoy emergency response support which guarantees business continuity for both you and your clients. Our experienced staff are on call around-the-clock, every day of the year. The Smart Hand Service is designed specifically for clients whose staff are not in close proximity to the data center, or indeed for when those people are needed elsewhere – we can step in and take care of business.

From a few servers to aisles and aisles of racks, we can handle IT infrastructure of any complexity.

Our in-house engineering, operations, and support teams have more than 20 years’ experience guiding customers through their data center journey. Our engineers service more than 4000 servers in multiple datacenters. Our vast experience has enabled us to accumulate a uniquely deep expertise, which in turn allows us to resolve the most difficult of issues both quickly and with the utmost professionalism.

All work is performed to the client’s technical specifications, or indeed with your remote input. If you require it, we can take photos, video or even live stream the whole work process and its results.

Services we offer

Is it worth it?

Let’s imagine that you have one rack in a data center in Amsterdam and your IT team is located in Malta. Your IT engineer has to visit the data center in Amsterdam 2 times a month for routine work, which takes 1 business day. This is not even mentioning the cases when you need an urgent response when something goes wrong unexpectedly.

Save 50% of your budget!

Let's add up your expenses per month.

Transport expenses:
2 flights Malta - Amsterdam - Malta = €170 * 2 = €340


Accommodation:
1 night, 150 Euros per night = €150 * 1 night * 2 trips = €300


Salary:
70 Euros per hour = €70 * 1 day * 8 hours * 2 times = €1,120


Additional per diem expenses:
200 Euros per trip = €200 * 2 = €400


Total expenses for 1 routine month: €2,160.00


If you purchase the "Professional plan" you pay only 1,060 Euros a month. This is a 50% reduction just when engaged in routine work. Now imagine you have a critical situation with your IT infrastructure and you have to fix your problem as soon as possible. In this case, the value of the speed of reaction cannot be overestimated.

Our advantages

Web
We serve data centers within a 300-km radius of Amsterdam and the Moscow region (Russia)
Briefcase
A full range of server services (assembly and installation, maintenance, system and network administration, project deactivation)
Client Server
Field engineers work under the remote supervision of highly qualified full-time HOSTKEY engineers
24/7
We conclude an NDA and SLA at a company level and with our specific employees
Video
Video recording or video streaming for workflow control
Atom
Prompt purchase of consumables, components and equipment
Colocation
Temporary provision of replacement equipment
Book
We work according to customer regulations
Storage
Guaranteed wiping of disks after decommissioning
Ecology
We dismantle and dispose of equipment
Web
We serve data centers within 300-km radius of Amsterdam and Moscow region (Russia)
Briefcase
A full range of server services (assembly and installation, maintenance, system and network administration, project deactivation)
Client Server
Field engineers work under the remote supervision of highly qualified full-time HOSTKEY engineers
24/7
We conclude an NDA and SLA at a company level and with our specific employees
Video
Video recording or video streaming for workflow control
Atom
Prompt purchase of consumables, components and equipment
Colocation
Temporary provision of replacement equipment
Book
We work according to local customer regulations
Storage
Guaranteed wiping of disks after decommissioning
Ecology
We dismantle and dispose of equipment
1 /3

Monthly plans and prices

You haven’t found the right plan? Not an issue, we are open to creating a custom plan for you!

Plans:

Hourly

Basic

for medium projects

Experienced

most popular plan

Professional

Essential for Large Web projects
6-month contract 6-month contract - - € 840 per month € 1250 per month
1-year contract 1-year contract - € 340 per month € 760 per month € 1125 per month
2-year contract 2-year contract - € 310 per month € 700 per month € 1060 per month
Tariffs for transport and business trip expenses Tariffs for transport and business trip expenses Additional fees (See table below)
Service during normal business hours * Service during normal business hours * € 75 per hour 5 hours
(€68 per hour)
10 hours
(€60 per hour)
15 hours
(€50 per hour)
After hours and holidays ** After hours and holidays ** € 150 per hour - 2 hours
(€120 per hour)
5 hours
(€100 per hour)
Personal engineer Personal engineer - - -
Response time, hours Response time, hours 12 4 1 1/2
Technical consultation Technical consultation € 50 per hour € 35 per hour Free Free
Performing planned work at any time of the day or night Performing planned work at any time of the day or night
Performing unplanned work at any time of the day or night Performing unplanned work at any time of the day or night  

Tariffs for transport and business trip expenses: Additional fees (See table below)

Service during normal business hours *: € 75 per hour)

After hours and holidays: € 150 per hour

Response time, hours: 12 hours

Technical consultation: € 50 per hour

Performing planned work at any time of the day or night

Audit of the Data Center


Visual inspection of hardware, inventory of installed equipment


Preparation of interconnecting wires and racks and planning their placement


The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately.


Receiving and unpacking of hardware


Rack preparation


Mounting on the rack, connection to the power grid


Preparatory setup for remote access and the installation of the OS


Disposal of packing materials


Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log


Hardware and cable labeling

Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing


Hardware Modernization


Purchasing of hardware and parts


Replacement, installation of parts and the consequent configuration of hardware


Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware


Parts testing: UPON REQUEST


Network upgrades, new upstreams, cables, transceivers, batteries


Installation of new and dismantling of old hardware


Rotation of archival tapes / hard disks (purchasing, installation and disposal)


Verifying KVM Availability


Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware

Temporary hardware storage in its own secure warehouse: €100 per month for one pallet


Assembly and testing of hardware (1 unit): UPON REQUEST

Server management, Firmware Updates and Network Configuration: UPON REQUEST

Dismantling hardware, cables, and drawing an inventory list


DConveyance to the warehouse, packing


Shipping equipment to the client


Disposal / Defect Detection


Sale on the used-hardware market


Guaranteed wiping of all data on the hard disks and resetting of all hardware settings

1-year contract: € 340 per month

2-year contract: € 310 per month

Tariffs for transport and business trip expenses: Additional fees (See table below)

Service during normal business hours *: 5 hours (€68 per hour)

Response time, hours: 4 hours

Technical consultation: € 35 per hour

Performing planned work at any time of the day or night

Performing unplanned work at any time of the day or night

Audit of the Data Center


Visual inspection of hardware, inventory of installed equipment


Preparation of interconnecting wires and racks and planning their placement


The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately.


Receiving and unpacking of hardware


Rack preparation


Mounting on the rack, connection to the power grid


Preparatory setup for remote access and the installation of the OS


Disposal of packing materials


Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log


Hardware and cable labeling

Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing


Hardware Modernization


Purchasing of hardware and parts


Replacement, installation of parts and the consequent configuration of hardware


Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware


Parts testing: UPON REQUEST


Network upgrades, new upstreams, cables, transceivers, batteries


Installation of new and dismantling of old hardware


Rotation of archival tapes / hard disks (purchasing, installation and disposal)


Verifying KVM Availability


Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware: 2 times / 3 hours


Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware

Temporary hardware storage in its own secure warehouse: €100 per month for one pallet


Assembly and testing of hardware (1 unit): UPON REQUEST

Server management, Firmware Updates and Network Configuration: UPON REQUEST

Dismantling hardware, cables, and drawing an inventory list


DConveyance to the warehouse, packing


Shipping equipment to the client


Disposal / Defect Detection


Sale on the used-hardware market


Guaranteed wiping of all data on the hard disks and resetting of all hardware settings

6-month contract: € 840 per month

1-year contract: € 760 per month

2-year contract: € 700 per month

Tariffs for transport and business trip expenses: Additional fees (See table below)

Service during normal business hours *: 10 hours (€60 per hour)

Service during normal business hours *: 2 hours (€120 per hour)

Response time, hours: 1 hour

Technical consultation: Free

Performing planned work at any time of the day or night

Performing unplanned work at any time of the day or night

Audit of the Data Center


Visual inspection of hardware, inventory of installed equipment


Preparation of interconnecting wires and racks and planning their placement


The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately.


Receiving and unpacking of hardware


Rack preparation


Mounting on the rack, connection to the power grid


Preparatory setup for remote access and the installation of the OS


Disposal of packing materials


Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log


Hardware and cable labeling

Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing


Hardware Modernization


Purchasing of hardware and parts


Replacement, installation of parts and the consequent configuration of hardware


Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware


Parts testing: UPON REQUEST


Network upgrades, new upstreams, cables, transceivers, batteries


Installation of new and dismantling of old hardware


Rotation of archival tapes / hard disks (purchasing, installation and disposal)


Verifying KVM Availability


Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware: 5 times / 12 hours


Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware

Temporary hardware storage in its own secure warehouse: €100 per month for one pallet


Assembly and testing of hardware (1 unit): UPON REQUEST

Server management, Firmware Updates and Network Configuration: UPON REQUEST

Dismantling hardware, cables, and drawing an inventory list


DConveyance to the warehouse, packing


Shipping equipment to the client


Disposal / Defect Detection


Sale on the used-hardware market


Guaranteed wiping of all data on the hard disks and resetting of all hardware settings

6-month contract: € 1250 per month

1-year contract: € 1125 per month

2-year contract: € 1060 per month

Tariffs for transport and business trip expenses: Additional fees (See table below)

Service during normal business hours *: 15 hours (€60 per hour)

Service during normal business hours *: 5 hours (€120 per hour)

Personal engineer

Response time, hours: 1/2 hour

Technical consultation: Free

Performing planned work at any time of the day or night

Performing unplanned work at any time of the day or night

Audit of the Data Center


Visual inspection of hardware, inventory of installed equipment


Preparation of interconnecting wires and racks and planning their placement


The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately.


Receiving and unpacking of hardware


Rack preparation


Mounting on the rack, connection to the power grid


Preparatory setup for remote access and the installation of the OS


Disposal of packing materials


Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log


Hardware and cable labeling

Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing


Hardware Modernization


Purchasing of hardware and parts


Replacement, installation of parts and the consequent configuration of hardware


Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware


Parts testing: UPON REQUEST


Network upgrades, new upstreams, cables, transceivers, batteries


Installation of new and dismantling of old hardware


Rotation of archival tapes / hard disks (purchasing, installation and disposal)


Verifying KVM Availability


Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware: 0 times / 24 hours


Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware

Temporary hardware storage in its own secure warehouse: €100 per month for one pallet


Assembly and testing of hardware (1 unit): UPON REQUEST

Server management, Firmware Updates and Network Configuration: UPON REQUEST

Dismantling hardware, cables, and drawing an inventory list


DConveyance to the warehouse, packing


Shipping equipment to the client


Disposal / Defect Detection


Sale on the used-hardware market


Guaranteed wiping of all data on the hard disks and resetting of all hardware settings

Audit of the Data Center Audit of the Data Center
Visual inspection of hardware, inventory of installed equipment Visual inspection of hardware, inventory of installed equipment
Preparation of interconnecting wires and racks and planning their placement Preparation of interconnecting wires and racks and planning their placement
The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately. The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately.
Receiving and unpacking of hardware Receiving and unpacking of hardware
Rack preparation Rack preparation
Mounting on the rack, connection to the power grid Mounting on the rack, connection to the power grid
Preparatory setup for remote access and the installation of the OS Preparatory setup for remote access and the installation of the OS
Disposal of packing materials Disposal of packing materials
Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log
Hardware and cable labeling Hardware and cable labeling
Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing
Hardware Modernization Hardware Modernization
Purchasing of hardware and parts Purchasing of hardware and parts
Replacement, installation of parts and the consequent configuration of hardware Replacement, installation of parts and the consequent configuration of hardware
Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware
Parts testing Parts testing UPON REQUEST
Network upgrades, new upstreams, cables, transceivers, batteries Network upgrades, new upstreams, cables, transceivers, batteries
Installation of new and dismantling of old hardware Installation of new and dismantling of old hardware
Rotation of archival tapes / hard disks (purchasing, installation and disposal) Rotation of archival tapes / hard disks (purchasing, installation and disposal)
Verifying KVM Availability Verifying KVM Availability
Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware 2 times / 3 hours 5 times / 12 hours 0 times / 24 hours
Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware UPON REQUEST
Temporary hardware storage in its own secure warehouse Temporary hardware storage in its own secure warehouse €100 per month for one pallet
Assembly and testing of hardware (1 unit) Assembly and testing of hardware (1 unit) UPON REQUEST
Server management, Firmware Updates and Network Configuration Server management, Firmware Updates and Network Configuration UPON REQUEST

Charges for work requiring more than 6 consecutive hours to complete are to be agreed upon by both sides before the commencement of the said work.

When installing hardware weighing more than 30kgs, working outside normal business hours including nights and holidays and when assembling or disassembling racks, our handlers shall write−off or be paid double−time.

In case the total time included in the bundle is exceeded, further time is charged by the hour.

Fees for transport, business trip expenses, transport rental, and fuel expenses are not included.

Unused hours do not accumulate

Monday - Friday, excluding holidays, 07:00 to 22:00 local time

Holidays and hours from 22:00 to 07:00 local time

Charged Hourly – 1 Hour Minimum with 30 min increments thereafter.

If you have
any questions or require more detailed information, please do not hesitate to write to us!

HOSTKEY’s Remote Smart Hands Are the Smartest!
Whether you rent a server from HOSTKEY or opt for its colocation service in its data centers located in Meppel, the Netherlands or Moscow, Russia, you can be totally sure that all the equipment will be properly looked after. Both these data centers are staffed with the most qualified smart hands — technology-savvy, knowledgeable, and experienced.

What is more, you can conclude a special agreement with particular specialists, who will relieve you from plenty of other works, which usually are beyond the scope of data center technical staff. All your requests to the tech staff will be fulfilled in short order — HOSTKEY’s engineers are available 24/7. If necessary, our remote hands will go to any other data center located up to 300 kilometers from Amsterdam or the Moscow region. It will come in especially useful if your IT staff lives far from these regions, so visiting the site becomes a problem.

Not only HOSTKEY’s will highly trained engineers provide all necessary smart hand data center support from A to Z — they will walk an extra mile for you whenever you need it.

Want to outsource purchasing components, modules or a particular piece of equipment? No problem. An expert from HOSTKEY will find the best option, buy it, bring to the data center, assemble, install, configure, and launch.
Want to sell, for example, your used server after replacing it for a modern one? Just set a task — and a HOSTKEY employee will dismantle and sell any equipment on your behalf (of course, after reliably erasing the data from the disks).

It goes without saying that you will also get a full range of server maintenance and support, plus system and network administration services.

In each data center, remote hands provide universal remote maintenance, including onsite tech support and troubleshooting.

HOSTKEY’s on-site smart hand support team will install/remove/reposition all your hardware. They will configure and troubleshoot your servers and secure all cables. Also, they will be testing carrier circuits, as well as power cycling your servers, backup power systems and network devices. Also, the team will be providing visual verification for remote troubleshooting. And much, much more — there always is plenty of work to do for data centers’ remote hands service. All works will be performed according to the tasks received from you. If necessary, everything will be recorded on video for you to control the process. HOSTKEY engineers always supervise the tech staff, you can be sure everything is done properly.
Remote control of your servers is what they will provide you with.

With the remote management service from HOSTKEY, you needn’t worry about your company’s servers, software, storage, and networking equipment anymore. Helping businesses operate their IT systems effortlessly and efficiently - that’s what remote data center management is all about.

HOSTKEY has every reason to be proud of its tech support. Hands-on experience, competence and timeliness is what this team has long been known for.
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