HOSTKEY provides around the clock support to its clients. You can choose the SLA package that is best for you and make use of our system administrators.
When contacting our Technical Support, please first write to our Support Team indicating the Service ID (email or IP address of the server) and provide a detailed description of the problem. In case of emergency, you can also follow up by giving us a call to speed up the process.
Our engineers solve network and server hardware problems as soon as possible, maintaining an uptime of no less than 99.9% per month.
Manual OS reinstallation is done in due turn.
Our systems administrators can help with setting up the operating system, or emergency recovery during working hours at the rate of €50 per hour.
Normally our specialists only administer the OS or other software on the client’s server if it is a Managed Server.
| Service | Best effort | Priority | Top priority |
|---|---|---|---|
| Server reboot | ✔ | ✔ | ✔ |
| Replacement parts | ✔ | ✔ | ✔ |
| IP KVM access upon request | ✔ | ✔ | ✔ |
| Support via email and ticketing system | ✔ | ✔ | ✔ |
| Support via phone and Skype | - | ✔ | ✔ |
| Personal engineer and manager | - | ✔ | ✔ |
| Server monitoring | - | ✔ | ✔ |
| A replacement server is case of a hardware failure | - | ✔ | ✔ |
| DNS hosting | - | ✔ | ✔ |
| Firewall setup | - | - | ✔ |
| Server remains active in case of overdue invoice | - | - | ✔ |
| 3 hours of system administrator assistance | - | - | ✔ |
| Backup port 100Mbps | - | - | ✔ |
| Backup | - | 100Gb | 1Tb |
| Support priority | In due turn | High | Top priority |
| Price, € per month | FREE | 30 | 50 |
| Service - Best effort | |
| Server reboot | ✔ |
| Replacement parts | ✔ |
| IP KVM access upon request | ✔ |
| Support via email and ticketing system | ✔ |
| Support via phone and Skype | - |
| Personal engineer and manager | - |
| Server monitoring | - |
| A replacement server is case of hardware failure | - |
| DNS hosting | - |
| Firewall setup | - |
| Server remains active in case of overdue invoice | - |
| 3 hours of system administrator assistance | - |
| Backup port 100Mbps | - |
| Backup | - |
| Support priority | In due turn |
| Price, € per month | FREE |
| Service - Priority | |
| Server reboot | ✔ |
| Replacement parts | ✔ |
| IP KVM access upon request | ✔ |
| Support via email and ticketing system | ✔ |
| Support via phone and Skype | ✔ |
| Personal engineer and manager | ✔ |
| Server monitoring | ✔ |
| A replacement server is case of hardware failure | ✔ |
| DNS hosting | ✔ |
| Firewall setup | - |
| Server remains active in case of overdue invoice | - |
| 3 hours of system administrator assistance | - |
| Backup port 100Mbps | - |
| Backup | 100Gb |
| Support priority | High |
| Price, € per month | 30 |
| Service - Priority | |
| Server reboot | ✔ |
| Replacement parts | ✔ |
| IP KVM access upon request | ✔ |
| Support via email and ticketing system | ✔ |
| Support via phone and Skype | ✔ |
| Personal engineer and manager | ✔ |
| Server monitoring | ✔ |
| A replacement server is case of hardware failure | ✔ |
| DNS hosting | ✔ |
| Firewall setup | ✔ |
| Server remains active in case of overdue invoice | ✔ |
| 3 hours of system administrator assistance | ✔ |
| Backup port 100Mbps | ✔ |
| Backup | 1Tb |
| Support priority | Top priority |
| Price, € per month | 50 |
For more information, please contact our Sales Department
GPU servers with RTX A4000 and RTX A5000 cards are already available to order. NVIDIA RTX A4000 / A5000 graphics cards are the closest relative of the RTX 3080 / RTX 3090, but have double the memory.
Order a serverA special offer for our instant dedicated servers built with 2x Intel Xeon 2670 CPUs housed in our TIER III class data center in the Netherlands
Order a serverHOSTKEY is delivering selected premium dedicated servers with top-speed 10G connectivity in the Netherlands. 10G interconnect provides low latency and top speed to your services.
Find out moreReady-to-use servers with a discount. We will deliver the server within a day of the receipt of the payment.
Order nowWe has launched sales for GPU servers based on the new NVIDIA 3080/3090 cards.
Find out more
Subscribe to our newsletter & actionable email communication
You will be first to receive useful tips and special offers
13.01.2022
Blog
What is VPS hosting? Compare VPS with other hosting services. Read this and decide what’s better for your business
09.01.2022
News
HOSTKEY offers dedicated servers with RTX A4000/A5000 cards and virtual GPU servers equipped with RTX A5000 cards in our new TIER III Dutch data center with a 7% discount.
22.12.2021
News
We would like to take this opportunity to wish you a Merry Christmas and a Happy New Year!
+31 20 820 3777
Customer care
Client Area 
