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  • SLA packages for technical support

    HOSTKEY provides around the clock support to its clients. You can choose the SLA package that is best for you and make use of our system administrators.

    Rent any server in the USA and get an unlimited 1Gbps port for FREE!

    Order a dedicated server in the TIER 3 NY1 data center in the USA (New York) and take full advantage of a 1 Gbps connection without traffic restrictions!

    Valid from March 22 to May 1, 2021 for new orders only Order now!
    Rent any server in the USA and get an unlimited 1Gbps port for FREE!
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    When contacting our Technical Support, please first write to our Support Team indicating the Service ID (email or IP address of the server) and provide a detailed description of the problem. In case of emergency, you can also follow up by giving us a call to speed up the process.

    Our engineers solve network and server hardware problems as soon as possible, maintaining an uptime of no less than 99.9% per month.

    Manual OS reinstallation is done in due turn.

    Our systems administrators can help with setting up the operating system, or emergency recovery during working hours at the rate of €50 per hour.

    Normally our specialists only administer the OS or other software on the client’s server if it is a Managed Server.

    Our prices



    We offer different types of SLA

    Service Best effort Priority Top priority
    Server reboot
    Replacement parts
    IP KVM access upon request
    Support via email and ticketing system
    Support via phone and Skype -
    Personal engineer and manager -
    Server monitoring -
    A replacement server is case of a hardware failure -
    DNS hosting -
    Firewall setup - -
    Server remains active in case of overdue invoice - -
    3 hours of system administrator assistance - -
    Backup port 100Mbps - -
    Backup - 100Gb 1Tb
    Support priority In due turn High Top priority
    Price, € per month FREE 30 50
    Service - Best effort
    Server reboot
    Replacement parts
    IP KVM access upon request
    Support via email and ticketing system
    Support via phone and Skype -
    Personal engineer and manager -
    Server monitoring -
    A replacement server is case of hardware failure -
    DNS hosting -
    Firewall setup -
    Server remains active in case of overdue invoice -
    3 hours of system administrator assistance -
    Backup port 100Mbps -
    Backup -
    Support priority In due turn
    Price, € per month FREE
    Service - Priority
    Server reboot
    Replacement parts
    IP KVM access upon request
    Support via email and ticketing system
    Support via phone and Skype
    Personal engineer and manager
    Server monitoring
    A replacement server is case of hardware failure
    DNS hosting
    Firewall setup -
    Server remains active in case of overdue invoice -
    3 hours of system administrator assistance -
    Backup port 100Mbps -
    Backup 100Gb
    Support priority High
    Price, € per month 30
    Service - Priority
    Server reboot
    Replacement parts
    IP KVM access upon request
    Support via email and ticketing system
    Support via phone and Skype
    Personal engineer and manager
    Server monitoring
    A replacement server is case of hardware failure
    DNS hosting
    Firewall setup
    Server remains active in case of overdue invoice
    3 hours of system administrator assistance
    Backup port 100Mbps
    Backup 1Tb
    Support priority Top priority
    Price, € per month 50

    For more information, please contact our Sales Department

    What customers say

    Crytek
    After launching another successful IP — HUNT: Showdown, a competitive first-person PvP bounty hunting game with heavy PvE elements, Crytek aimed to bring this amazing game for its end-users in Russia. We needed a hosting provider that can offer us high-performance servers with great network speed, latency, and 24/7 support.
    Stefan Neykov Crytek
    doXray
    doXray has been using HOSTKEY for the development and the operation of our software solutions. Our applications require the use of GPU processing power. We have been using HOSTKEY for several years and we are very satisfied with the way they operate. New requirements are setup fast and support follows up after the installation process to check if everything is as requested. Support during operations is reliable and fast.
    Wimdo Blaauboer doXray
    IP-Label
    We would like to thank HOSTKEY for providing us with high-quality hosting services for over 4 years. Lp-label has been able to conduct many of its more than 100 million daily measurements through HOSTKEY’s servers, making our meteorological coverage even more complete.
    D. Jayes IP-Label
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    Hot deals

    Hot offer!

    New GPU NVIDIA RTX3080/3090 servers!

    We has launched sales for GPU servers based on the new NVIDIA 3080/3090 cards.

    Find out more
    1 Gbps port

    1Gbps port for FREE for any server in the USA!

    Order a dedicated server in the TIER 3 NY1 data center in the USA (New York) and take full advantage of a 1 Gbps connection without traffic restrictions!

    Learn more
    Low cost

    High-performance NVIDIA GTX 1080Ti GPU servers.

    Accelerate your machine learning experiments and rendering projects with an NVIDIA GTX 1080Ti card and NVMe SSD. Cheaper than AWS and Google cloud. Delivery in 4 hours.

    Boost your project now
    Hot offer!

    New GPU NVIDIA RTX3080/3090 servers!

    We has launched sales for GPU servers based on the new NVIDIA 3080/3090 cards.

    Find out more
    1 Gbps port

    1Gbps port for FREE for any server in the USA!

    Order a dedicated server in the TIER 3 NY1 data center in the USA (New York) and take full advantage of a 1 Gbps connection without traffic restrictions!

    Learn more
    Low cost

    High-performance NVIDIA GTX 1080Ti GPU servers.

    Accelerate your machine learning experiments and rendering projects with an NVIDIA GTX 1080Ti card and NVMe SSD. Cheaper than AWS and Google cloud. Delivery in 4 hours.

    Boost your project now
    1 /

    Solutions

    GPU servers for data science

    GPU servers for data science

    e-Commerce hosting solutions

    e-Commerce hosting

    Hosting solutions for finance and FinTech projects

    Finance and FinTech

    Hosting for gambling projects

    Hosting for gambling projects in the Netherlands

    Private cloud

    High-performance servers for rendering, 3D Design and visualization

    Rendering, 3D Design and visualization

    storage_solutions_main

    Managed colocation

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    For more information, please contact our Sales Department

    News

    New AMD Ryzen 9 5950X 3.4 GHz (16-core) Processors are here

    Servers powered by the next generation high-performance top-end AMD Ryzen 5950X processors based on Zen3 architecture are now available to order.

    Rent any server in the USA and get an unlimited 1Gbps port for FREE!

    Order a dedicated server in the TIER 3 NY1 data center in the USA (New York) and take full advantage of a 1 Gbps connection without traffic restrictions!

    GPU Servers with RTX 3090 Cards are Now Available for Pre-order Only

    We currently provide GPU servers with RTX 3090 cards on a first come, first served basis when current clients terminate their subscription.

    News

    New AMD Ryzen 9 5950X 3.4 GHz (16-core) Processors are here

    Servers powered by the next generation high-performance top-end AMD Ryzen 5950X processors based on Zen3 architecture are now available to order.

    Rent any server in the USA and get an unlimited 1Gbps port for FREE!

    Order a dedicated server in the TIER 3 NY1 data center in the USA (New York) and take full advantage of a 1 Gbps connection without traffic restrictions!

    GPU Servers with RTX 3090 Cards are Now Available for Pre-order Only

    We currently provide GPU servers with RTX 3090 cards on a first come, first served basis when current clients terminate their subscription.

    Show all news
    HOSTKEY Dedicated servers and cloud solutions Pre-configured and custom dedicated servers. AMD, Intel, GPU cards, Free DDoS protection amd 1Gbps unmetered port 30
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