Payment terms and methods

VAT for our services

If you are an EU citizen or company, you have to pay VAT on every product/service purchased in the EU. VAT will be charged at the rate applicable to the EU country you are located in.

If you are not an EU citizen or company, then the price remains without VAT (0% VAT).

If your company is VAT registered, you can claim all your VAT back from your local tax authorities. Alternatively, you can provide us with your business VAT registration number to avoid VAT charges.

How to pay for HOSTKEY's services

Credit cards and PayPal

We accept PayPal payments including PayPal subscriptions and credit cards.

Cryptocurrency

We accept P2P cryptocurrency payments from any wallet, application or exchange through BitPay. We support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), Shiba Inu Coin (SHIB), 5 USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD). Note: We only accept ERC-20 coins on the ETH network.

How to make a payment now?

Select your wallet or exchange and make sure to follow any payment tips BitPay provides. Then scan the QR code or click the QR code to copy the amount due and the address you're sending to. Paste the amount and address into your wallet, app or exchange and make your payment.

Before submitting the payment, make sure to enter your real email address. If you accidentally send too much or too little crypto, BitPay will use this email to begin the refund process.

If you have any additional questions regarding your cryptocurrency payment, please contact BitPay’s customer support team for assistance or view our step-by-step guide.

WEBMONEY Transfer (WEBMONEY, WMT or WM)

Payments in this system are made by means of so-called digital title signs, which are kept in the users' wallets. Our WM passport. WebMoney supplies free instruments for operations within the system and for making payments: Keeper Classic, Keeper Light web-application, WM Keeper Mobile and Keeper Mini site.

How to pay via WM?

• Place an order through our e-store.

• In the ordering process select "WebMoney Transfer (WME)" as the payment method and proceed to the next step.

• You will be redirected to the WebMoney website to complete your payment.

• Open one of the instruments: Keeper Classic, Keeper Light web-application, WM Keeper Mobile or Keeper Mini site.

• Check all the details on the WebMoney website and enter the confirmation code.

• Click "Confirm payment" to transfer funds and to get redirected back to the HOSTKEY website.

Alipay

Alipay is China's leading third-party online payment solution that enables Chinese clients to make purchases online from international merchants with ease. For more information about Alipay, please, visit Alipay. To pay your invoice through Alipay, simply select it from the dropdown menu of the accepted payment methods during the payment step.

Wire transfers

You can always pay for our services by SWIFT wire transfer. Bank details are available from our invoices.

When you are sending us a bank transfer, make sure you are the one paying the transfer charges. It should be OUR code in SWIFT instructions and not BEN or SHA.

Failing to do so means that we will deduct the transfer costs we incur from the amount you have sent us. And the invoice won’t be fully paid, thus leading to server suspension. Please, keep this in mind for future payments.

Refund procedure

We are very confident in our products and services. We provide fast, reliable and comprehensive service and believe that you will be completely satisfied.

You can ask for a test server for 3-4 days for free.

Refund is only possible in case of an accident from our side with your server being offline for 24 hours or more due to that.

Please, note that any types of commercial advertising using e-mail such as mailing of spam and unsolicited correspondence from our IP-space is strictly forbidden. We reserve the right to suspend or stop service delivery. We also reserve the right to decline our services to a client in future, or suspend the services at our discretion. Violation of the conditions specified will lead to an immediate suspension of our services without refund.

We don't allow: child porn, phishing, SPAM, netscan, carding, botnet/doorway, violating local law, TOR outbound, public VPN, public proxy.

Products that are not eligible for a refund:

• Various license costs (Windows, cPanel, etc).

• Domain names / Redemption Fees.

• SSL certificates.

• VPS.

• Server administration fees.