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    22.03.2020

    Important customer information regarding COVID19

    server one
    We at HOSTKEY are also making every effort to protect our colleagues, and also you, our partner in both business and as fellow human beings, during the coming days and weeks of the ever-changing Coronavirus crisis

    We at HOSTKEY are also making every effort to protect our colleagues, and also you, our partner in both business and as fellow human beings, during the coming days and weeks of the ever-changing Coronavirus crisis

    We at HOSTKEY are also making every effort to protect our colleagues, and also you, our partner in both business and as fellow human beings, during the coming days and weeks of the ever-changing Coronavirus crisis. Indeed we have enacted strict policies of social distancing, self-isolation, and we continuously respond and adapt to the best practices set forth by healthcare officials.

    Our people have transitioned into working remotely, and we are exceedingly proud to say that our team has handled that transition masterfully. Our work flow has not been disrupted, and we continue to operate efficiently at every level of our company, from basic customer support, through engineering and management — all to the net benefit of our client base with no interruption of service. If we can maintain your business, that’s one less stress on your mind — and thus far we have done so, and will continue to do so.


    What hasn’t changed?

    • Our customer-care reaction times remains at 15 minutes

    • Our Sales, Accounting, and 2nd and 3rd line Tech Support still work as before with zero interruption

    However, the current situation does not come without its limitations.

    • Due to new restrictions to the number of people allowed into datacenters at any given time, certain front line operations requiring the physical presence of our staff may incur delays

    • Furthermore, even upon entering datacenters, there may be imposed a number of social safety measures, beneficial in the current environment, but they do require time

    If you servers are location in our datacenter in Russia, we strongly advise that you do not personally attend to them on site but rather take advantage of our Remote Hands service. If you need to interact in person with any given equipment at the datacenter, please contact our manager. For some simple operations, we can perform the work for you free of charge.

    If you servers are located in any datacenter in the Netherlands, you can also contact our manager. If needs be, we can even try to set up remote streaming of the operation so that it can be done under your supervision.

    HOSTKEY has launched a new service — Smart Hands. Our service removes the uncertainty for those who host their infrastructure in the Netherlands.

    We can offer 24/7 support through our Smart Hands Service. All work is performed to the client’s technical specifications, or indeed with your remote input. If you require it, we can take photos, video or even live stream the whole work process and its results reacting in real-time to your input. If needs be, we can purchase and rent any hardware locally, thus minimizing expense and maximizing maintenance efficiency.

    It alleviates that delicate balancing act of protecting your number one asset, your people, in these trying times while still maintaining your remote core business infrastructure and service quality to your own clients in a world that has self-isolated.

    HOSTKEY will continue working, to support you and your business throughout this entire crisis.

    Other news

    13.02.2024

    New server configurations on offer in the European Data Centers

    New configurations with AMD EPYC and Ryzen 9 processors, and professional NVIDIA Tesla H100 GPU cards are available for order.

    25.01.2024

    HOSTKEY Expands Global Footprint with New Data Center in Istanbul, Turkey

    HOSTKEY, a leading provider of cloud computing and hosting solutions, today announced the expansion of its global presence with the opening of a new data center in Istanbul, Turkey.

    14.01.2024

    HOSTKEY Offers Limited NVIDIA TESLA A100 and H100 GPU Servers Amid High Demand

    HOSTKEY Announces Availability of High Performance GPU Servers Featuring NVIDIA TESLA A100 and H100 Cards

    18.12.2023

    Christmas Discounts: Up to 34% OFF!

    Enjoy Dedicated Servers at a 27% Discount, GPU Servers at 34% Off, and VPS at 25% Off!

    19.11.2023

    Black Friday 2023: Breathtaking Discounts and Offers from HOSTKEY

    Up to 25% discount on instant servers and a free month for all GPU servers

    HOSTKEY Dedicated servers and cloud solutions Pre-configured and custom dedicated servers. AMD, Intel, GPU cards, Free DDoS protection amd 1Gbps unmetered port 30
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