The KYC Verification

HOSTKEY strives to provide a safe and secure environment for its customers. To maintain its continued leading position in the market, HOSTKEY has developed a Know Your Customer (KYC) system for new customer accounts allowing us to quickly and effectively verify your details.

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The KYC Verification is carried out for the following purposes:

  • to ensure correct tax charging in compliance with the laws of the European Union;

  • to meet money anti-laundering and other related regulations;

  • to comply with the requirements of the financial institutions;

  • to prevent cybercriminals and fraudsters from accessing and utilizing our services;

  • to successfully block fraudulent orders;

  • to provide a good working environment for our Customers.

Automatic Customer verification

All clients should undergo a mandatory KYC/AML verification procedure of identifying and verifying their identity in order to make sure that clients are genuinely who they claim to be. This data is used in case of complaints from the copyright holders and requests from the Dutch authorities.

Legal compliance requires us to verify your details before starting the delivery process. To this end, please ensure that all information you enter in the registration form on our website or share with our Customer Support Team is up-to-date and accurate, and that you provide a working email address and a mobile phone number. Submitted information will be automatically verified. Accurate information will greatly accelerate delivery and create a safe environment for the provision of services.

In case the client has not completed the verification procedure within 30 days from the registration date, the client will not be able to place new orders via hostkey.com.

In case of a receipt of an abuse notification or a notification of a violation of the law, the services of unverified clients will get suspended. In such cases, refunds are not processed.

Refunds to unverified clients are not possible.

Additional verification

Our Customer Support Team may reach out to you to confirm certain details you have entered, or to request further information, via either email or phone. The most common cases for such a manual verification are regarding the information on your exact legal business name and address, your personal contact details and proof of identity. Only when all of the details have been found compliant, we can proceed with your order.

NB: We may request updated information from existing customers, or simply confirm previously provided data. Plenty of time will be provided. In our General Terms and Conditions, there is a clause emphasizing that Customer information should be full, legit and up-to-date.

GDPR

By placing an order via our website or control panel, or requesting a quote, you consent to HOSTKEY applying its KYC verification system, which will process personal information required by law. We hereby inform you of the legitimate and legal grounds for requiring your consent.

The length of time required to conduct additional verification depends on your co-operation. Provision of services will start once we received the requested information and verified it.

For more information, please contact our Sales Department

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We offer a complete dedicated server product line from basic servers for small and simple projects to powerful GPU, AMD and Intel servers deployed in conjunction with business-grade packages supplying comprehensive technical support and anti-DDoS sheilds.

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    Our goal is to help the client out with all their infrastructure from the wire up to software solutions in the Netherlands and the USA.
  • First hand servers First hand servers
    Every server we sell has been assembled and checked personally.
  • Qualified personnel, professional services for both the experienced and the newbies. Promises we keep
    Qualified personnel, professional services for both the experienced and the newbies.
  • However complicated a project never scares us. Where others flinch we find a way. We do what others don’t dare
    However complicated, a project never scares us. Where others flinch, we find a way.
  • Earned clients’ respect and a reputation to be proud of Years of excellence
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  • Professionals for professionals Professionals for professionals
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    Resellers and affiliates enjoy superior conditions. We call back with regular sales and special offers.

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What customers say

Crytek
After launching another successful IP — HUNT: Showdown, a competitive first-person PvP bounty hunting game with heavy PvE elements, Crytek aimed to bring this amazing game for its end-users. We needed a hosting provider that can offer us high-performance servers with great network speed, latency, and 24/7 support.
Stefan Neykov Crytek
doXray
doXray has been using HOSTKEY for the development and the operation of our software solutions. Our applications require the use of GPU processing power. We have been using HOSTKEY for several years and we are very satisfied with the way they operate. New requirements are setup fast and support follows up after the installation process to check if everything is as requested. Support during operations is reliable and fast.
Wimdo Blaauboer doXray
IP-Label
We would like to thank HOSTKEY for providing us with high-quality hosting services for over 4 years. Lp-label has been able to conduct many of its more than 100 million daily measurements through HOSTKEY’s servers, making our meteorological coverage even more complete.
D. Jayes IP-Label
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