HOSTKEY Terms of Service

Terrorism or related activities, exhortations for mass riots, the implementation of extremist activities, participation in mass (public) events, conducted in violation of the established order, and the assistance or encouragement thereof.

Distribution of materials containing child pornography, and/or ads on the involvement of children, as performers in pornographic entertainment events, and information about children affected by crime.

Storage or distribution of materials in violation of applicable intellectual property rights; such materials include (but are not limited to) torrent files, magnet links, hash codes, and the like.

Distribution of materials on how to commit suicide, as well as exhortations for suicide.

The intentional infringement of a third party’s trademark.

The operation or control of botnets, viruses, Trojan horses or the like.

Transmission of unsolicited commercial electronic messages (“spam”).

Storage or distribution of content related to pyramid schemes, Ponzi schemes or multi-level marketing systems.

Failure to adhere to reasonable security standards and best practices, including (but not limited to) using outdated software and permitting insecure passwords.

Initiation or toleration of processes that can be reasonably assumed to be a nuisance to the general public and/or to have a detrimental effect on the systems used for hosting the Service, including without limitation the execution of denial-of-service attacks, port scanning or automated password cracking, or the mass sending of email.

Operation of any public file/images/video sharing service.

Posting of personal data without the permission of the owner.

Using the virtual and/or physical service as a public (commercial) proxy/VPN without HOSTKEY consent.

Any header modification is forbidden.

Sending traffic from IPs not assigned by HOSTKEY is forbidden.

Using any IP addresses other than those assigned to external interfaces is forbidden.

The maximum allowed PPS (Packets per Second) from a dedicated server is 20.000, from a VM (Virtual Machine) is 5000.

Live streaming and setting up of VPN servers is prohibited without securing HOSTKEY’s approval first.

Any server cannot use more than 70% of the allocated bandwidth for more than 3 hours a day

Active DHCP services on external Ethernet interfaces are forbidden.

Multicast on external interfaces is forbidden.

Port scanning is forbidden.

The amount of MAC addresses cannot exceed the amount of assigned IPs.

IP spoofing as well as any other falsification of identification data used in network protocols, when transferring data to the Internet, is forbidden.

Customers are strictly not permitted to overclock the GPU, change the memory or frequency settings, or modify the BIOS in any manner.

Customers are forbidden to change IPMI/BIOS settings.

Customers are not allowed to set a password for BIOS or BIOS booting.

Manual restoration works on rectifying issues caused by breaching points l-n are charged at the rate of Eur 100 per hour in 15-minute intervals. Such works are performed as soon as possible during business hours (CET / CEST).

Any downtime that occurred as a result of violating points l-n will not be compensated

The use of proxy-ARP is prohibited on the company network

Processes should not use 99% of the CPU core for more than 15 minutes in succession.

Mining, transcoding and other similar CPU overloading processes and applications are not allowed in a public cloud. We do not offer technical assistance with issues resulting from such use of our services.

VM should not work under the conditions of low memory and constantly use host swap cache.

The maximum number of simultaneous processes for a container is 100.

The number of disk operations should not exceed 1000 IOPS (Input/Output Operations per Second) over a period of 30 minutes.

Disk I/O load cannot be more than 1.4 Mb over 30 seconds in 5 minutes.

For security reasons, all VPS have outgoing TCP ports (25, 387, 465) and UDP port (5060) blocked by default. It is possible to have them opened by submitting a request to our support team.

The BYOIP service is available for verified clients and can only be used with dedicated servers. HOSTKEY reserves the right to stop the announcement without prior notice in case of violation of its Terms of Service. If the Customer's subnet is getting blocked in Spamhaus or other blocklists, Hostkey may stop announcing it at its discretion without prior notice. Subnets listed in Spamhaus or other black lists are not eligible for BYOIP services. We will be unable to announce it.

VPS deployment is an automated process. Assigned IPs are not subject to replacement.

Using Microsoft Windows without properly renting SPLA licenses from Hostkey on VPS is strictly prohibited. Discovery of running illegal Windows instances will lead to immediate server suspension without prior warning.

Using Microsoft Windows on bare-metal servers requires a proper license rented. If the Customer claims to use his own licenses, he should provide proof of license authenticity and authorization from Microsoft (own SPLA contact, etc.). He should also declare in writing that the Customer takes full responsibility for a proper server's software licensing and guarantees all related expenses reimbursement if there will be any regarding license issues.

The discovery of running Microsoft Windows on Hostkey's IP addresses without properly obtaining Hostkey's SPLA license will lead to the abovementioned request for proof of the customer's license authenticity. Failure to provide this proof or obtain proper licenses within three business days will lead to service suspension for AUP violation.

Mining on VPS infrastructure is prohibited. The VPS with mining activity will be suspended on sight without a refund/compensation.

It is prohibited to use redundancy protocols such as vrrp/hsrp, etc. in shared VLANs without securing an approval from the company.