Technical Support Engineer

Location: Armenia, Yerevan

What We Offer

• One-month paid internship with training

• Probation period: up to 3 months

• Opportunity to grow with a growing international hosting company

Our Tasks

• Provide technical support and customer service

• Explain technical issues to non-technical users

• Work with dissatisfied clients while maintaining composure

• Read and work with documentation in English

• Use Jira or LiveChat (Text)

• Prioritize and follow through on tasks

We Will Be Glad If Your Skills Include

• Fluent, competent spoken and written communication

• Strong customer service orientation

• Ability to explain technical issues to non-technical users

• Composure when working with dissatisfied clients

• English proficiency at C1 level (reading documentation, basic communication)

• Basic understanding of PC and server architecture

• Basic understanding of network protocols

• General understanding of the differences between CPU / GPU product lines

• Stress resilience and ability to multitask

• Strong prioritization skills and follow-through on tasks

• Experience in technical support / helpdesk

• Familiarity with Jira or LiveChat (Text)