Head of Account Management

Location: Armenia, Yerevan

What We Offer

• Full-day schedule, 10:00–19:00, 5/2 (flexible start time)

• Official employment, paid leave, and sick leave per Armenian labor law

• Accredited IT company status

• Health insurance

• Office in the center of Yerevan

• Interesting work and a friendly, professional team

Our Tasks

• Organizing the department's day-to-day operations

• Maintaining reporting

• Monitoring task completion and improving team performance

• Planning, coordinating, and implementing process changes

• Organizing training and onboarding for new team members

• Liaising with other departments

• Approving individual client terms and non-standard contracts/services

• Managing relationships with major customers, resellers, and partners

• Handling complaints and complex departmental cases

We Will Be Glad If Your Skills Include

• 3+ years of experience in a similar role at an IT company

• Familiarity with server hardware/infrastructure is a plus

• English proficiency (spoken and written) at C1 (Advanced) or higher

• Experience with specialized tools: WHMCS, Jira

• Negotiation experience

• Punctuality, attention to detail, and a meticulous approach to documentation and billing

• Creative problem-solving for non-standard situations is a plus

• Strong analytical and troubleshooting skills

• Ability to work independently and prioritize multiple tasks

• Customer-oriented mindset

• Attention to detail

• Willingness to continuously learn new networking technologies