Account Manager

International hosting and cloud solution provider HOSTKEY is looking for an Account Manager. The role of an Account Manager will predominantly focus on managing a portfolio of existing accounts. You will be responsible for both revenue growth within this portfolio as well as renewals. You will also have some new business responsibilities, but this will come secondary to the account management duties.

You can find this position on indeed.nl

Tasks:

Handling invoicing, accounts payable;
Spotting opportunities and transforming them into deals (pre- and post-sales);
Handling complaints and solving issues, including Skype/LiveChat/e-mail/phone contact with clients;
Adhering to implemented practices to ensure the outmost customer care;
Identifying problem areas in order to take direct action;
Resolving issues and providing information in regard to company’s products.

Requirements:

Minimum MBO education (HBO or University level is a plus);
Minimum 2 years of experience in sales/customer care/helpdesk/consultancy in ISP/ hosting environment (is a must);
Relevant ICT knowledge and interest in Hosting & Cloud solutions;
Commercially strong in identifying growth opportunities and excellent relational skills;
Strong time management and analytical skills;
Near-native or Native level in English (is a must) and Russian, Dutch is preferred;
Customer- and performance-oriented;
Living in big Amsterdam area/Randstad.

Apply if you are:

able to juggle multiple projects and prioritize effectively;
self-motivated with a willingness to take on ownership and accountability for projects;
passionate about deepening customer needs and translating them into sales opportunities;
comfortable with negotiating price, terms and conditions, and managing customer expectations;
a person who has genuine curiosity and desire to learn;
contended communicating across departments;
a person with no 9 to 5 mentality and with a flexible, positive and sociable attitude;
result-oriented with a drive to score.
a person with no 9 to 5 mentality and with a flexible, positive and sociable attitude;

Salary indication: salary is to be determined and depends on experience and qualifications.

Job Type: Full-time (30-40 hours a week)

Contact type: The employment contract has a 6-month trial period, after which it will be extended to 12 months.

Place of work: Amsterdam office.

Job Type: Full-time

Experience: account management 2 years (Preferred)