Account Manager

Location: Armenia, Yerevan

What We Offer

• Not a field/travel role — first three months on-site, with a hybrid schedule (remote a few days a week) possible afterward by agreement

• Full-day schedule, 10:00–19:00, 5/2 (flexible start time)

• Official employment, paid leave, and sick leave

• Accredited IT company status

• Health insurance after the probation period

• Interesting work and a friendly, professional team

Our Tasks

• Onboarding new clients across all services: working with leads, preparing commercial proposals (together with engineers), closing sales, and handling documentation (contracts, addenda, equipment handover acts)

• Managing existing clients: activating new services, tracking costs, advising on upgrades/downgrades/add-ons, issuing invoices, and regularly monitoring accounts receivable

• Registering, tracking, and managing clients within the billing system

• Receiving, processing, and monitoring client requests through the ticketing system

• Handling incoming requests by phone and via the company website chat

We Will Be Glad If Your Skills Include

• 1+ years of experience in a similar role at an IT company; experience with corporate clients is a plus

• English proficiency (spoken and written) at C1 (Advanced) or higher

• Negotiation experience, and experience preparing documents/proposals through to deal closure

• Punctuality, attention to detail, and a meticulous approach to documentation and billing

• Comfort with structured work and completing recurring tasks within fixed deadlines

• Creative problem-solving for non-standard situations is a plus