Payment terms and methods

Hourly billing

We offer an option of hourly billing for instant servers and virtual servers with GPU cards.

How does it work ?

1. Placing an order and submitting a payment

   • After an order is placed, you will receive a monthly invoice.
   • Pay the invoice and wait for your server to be ready. Deployment takes from 3 to 60 minutes, depending on the selected configuration.

2. Server usage

   You will receive login details to the email address you specified during registration. Server usage starts from the moment the email is sent, time count is hourly.

3. Server cancellation

   If you no longer require the server, please submit an immediate cancellation request via the control panel (https://invapi.hostkey.com/).

4. Calculation and refund

   • The remainder of the funds will be added to your credit balance at hostkey.com.
   • Price per hour is calculated based on the monthly price and depends on the amount of hours in that particular month.
   • Formula: H = S / N * 24, where H is an hourly cost, S is a monthly cost, N — a number of days in a calendar month.
   • If there was a discount on the server, the cost per hour is calculated based on the monthly cost, taking into account this discount.

5. Credit balance

   Funds from the credit balance can be used for paying for other services or they can be refunded via the original payment method.

Calculation example

Here's how the hourly billing works for instant dedicated and virtual servers (including those with GPU cards).

1. Let's say you want to rent a GPU server with a Tesla H100 for 36 hours.
2. Order the server and pay a monthly amount of €1790.
3. After the server is deployed, and login details are sent to the email address you specified during registration, usage countdown will begin.
4. After 36 hours of using the server, log in to your account and submit an immediate cancellation request (here is a manual on how to cancel a server).
5. Once the server is terminated, the system will calculate the time and the cost of the actual usage: €1790 / 720 * 36 = €89,5.
6. The remaining funds €1790 – €89,5 = €1700,5 will be automatically added to your credit balance.
7. You will be able to use this amount to pay for other services or request a withdrawal (read the refund policy).

VAT for our services

If you are an EU citizen or company, you have to pay VAT on every product/service purchased in the EU. VAT will be charged at the rate applicable to the EU country you are located in.

If you are not an EU citizen or company, then the price remains without VAT (0% VAT).

If your company is VAT registered, you can claim all your VAT back from your local tax authorities. Alternatively, you can provide us with your business VAT registration number to avoid VAT charges.

How to pay for HOSTKEY's services

Credit cards and PayPal

We accept PayPal payments including PayPal subscriptions and credit cards.

Cryptocurrency

We accept P2P cryptocurrency payments from any wallet, application or exchange through BitPay. We support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), Shiba Inu Coin (SHIB), 5 USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD). Note: We only accept ERC-20 coins on the ETH network.

How to make a payment now?

Select your wallet or exchange and make sure to follow any payment tips BitPay provides. Then scan the QR code or click the QR code to copy the amount due and the address you're sending to. Paste the amount and address into your wallet, app or exchange and make your payment.

Before submitting the payment, make sure to enter your real email address. If you accidentally send too much or too little crypto, BitPay will use this email to begin the refund process.

If you have any additional questions regarding your cryptocurrency payment, please contact BitPay’s customer support team for assistance or view our step-by-step guide.

Alipay

Alipay is China's leading third-party online payment solution that enables Chinese clients to make purchases online from international merchants with ease. For more information about Alipay, please, visit Alipay. To pay your invoice through Alipay, simply select it from the dropdown menu of the accepted payment methods during the payment step.

Wire transfers

You can always pay for our services by SWIFT wire transfer. Bank details are available from our invoices.

When you are sending us a bank transfer, make sure you are the one paying the transfer charges. It should be OUR code in SWIFT instructions and not BEN or SHA.

Failing to do so means that we will deduct the transfer costs we incur from the amount you have sent us. And the invoice won’t be fully paid, thus leading to server suspension. Please, keep this in mind for future payments.

Refund Policy

In case of an early termination of the service by the Client, refund for unused time is processed in the following way: https://hostkey.com/about-us/legal/refund-policy/

Products that are not eligible for a refund:

• Various license costs (Windows, cPanel, etc).

• Domain names / Redemption Fees.

• SSL certificates.

• Server administration fees.