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Server Rental

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Can I order a VPS/VDS or dedicated server with an operating system pre-installed?

When ordering a VPS or dedicated server, we will offer you the option to choose a suitable operating system. You can reinstall the operating system yourself as described in our article on server reinstallation.

I need specific software. Where can I see the list of available pre-installed software for VPS/VDS or dedicated servers?

You can order a server with the required software through our Marketplace. After selecting an order for your desired software, you will be presented with a list of suitable servers, locations, and operating systems. To view all available pre-installed software, check out the List of Software Compatibility with Operating Systems and Server Types.

Is it possible to rent a server from you in the configuration we are interested in?

Basic configurations of equipment that we are prepared to make available for immediate hire are available on our website.

If you didn't find the right configuration, you can always contact our Sales department. Our managers will help you with your requirements.

How can I rent a VPS server on a trial basis?

We do not offer a trial period for renting VPS servers. You can order a VPS server, test it to see if it meets your needs, and then cancel it, paying only for the time during which you used it.

Test servers

You can request a test server if you would like to:

  • to test the compatibility of the software and the chosen configuration of the dedicated server or VPS;
  • to make sure that the server configuration chosen is capable of all the tasks at hand and that server upgrade (RAM, HDD, etc.) won’t be necessary in the near future;
  • to evaluate the performance of HOSTKEY’s servers in practice.

Note

When providing a test server, HOSTKEY uses an individual approach to every client. On average, the trial period is 3 days.

If you would like to get further information regarding getting a test server and/or terms and conditions of the service, please, contact our managers.

After trial period is over, you can pay for the server and continue using it. If we haven’t received the payment within 3 days after the end of the trial period, the server will be terminated and all data deleted.

Note

HOSTKEY operates in compliance with applicable laws of the Netherlands, the United States, and other countries where it has a presence.

Therefore, we ask you to use servers without breaking the laws of the corresponding country.

What discounts do you offer?

HOSTKEY offers the following discounts:

  • Prepayment for 3 months — 3%.
  • Prepayment for 6 months — 6%.
  • Prepayment for 12 months — 12%.

We also hold regular promotions, information about which is posted on the website.

We are ready to discuss server prices for large orders - write a detailed request with desired prices to email, we will provide an individual offer.

How many day you keep data for the server no paid?

Usually, we terminate the server five days after its due date. If we need it urgently for a new order - it could be released faster. You may always request an extension via e-mail.

We are not based in Amsterdam, what we are to do in order to colocate a server in your data centers?

After signing a contract for equipment colocation with our company, you can send your server(s) to us with a courier with a prior agreement to do so.

Attention

Do not forget to insure your server for its full value during transportation (remember, courier companies provide such a service).

We are also ready to provide you equipment on a lease basis or assist you in purchasing the server in the required configuration from our supplier.

Can I buy your server and place it in the HOSTKEY data center?

To get a proposal for the supply of equipment, we need a specification and wishes for possible options. Send us a request, and we will make a commercial offer. Here you can find information about the placement and maintenance of servers in HOSTKEY data centers.

Can I get a discount if I rent multiple servers?

We are ready to discuss server prices for large orders – write a detailed request with the desired prices to [email protected], we will provide an individual offer.

What happens to the funds on the account during switching to another hardware?

Attention

Refund requests are handled individually with the sales manager.

We usually provide another server for migration during the migration to new hardware.

Unused funds paid for the rental of the previous hardware are credited as payment for the new hardware after the recalculation and completion of the migration.

I canceled the automatic PayPal payment for your server, but money was taken from my account. How to cancel a debit?

This happens if the PayPal subscription is not canceled – check your wallet and cancel the subscription. Please write us to apply for a refund.

You should specify where we can return the money in the request: back to PayPal or to your personal account

Note

Please note that the refund is made only to the wallet from which the transaction was made

Can I mine cryptocurrency on a leased dedicated server or VPS?

The use of virtual computing resources (virtual servers) provided under this Agreement for mining cryptocurrencies is prohibited. Upon detection of mining activities on the client's virtual server, HOSTKEY reserves the right to terminate the service provision without prior notice and without providing compensation or refunding unused funds.

Some of the content on this page was created or translated using AI.

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