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Server Management

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I have problems with the installed software on the server, who should I contact?

We do not administer the client's software installed on the server and the server itself after its deployment, and do not advise on related issues. The client administers his server on his own. If you need help from our system administrators, then we are ready to help in the charge of paid administration. To request paid administration, you should write a technical task to the sales department – we will estimate the time for the work and inform you of the price.

How can I get the access details to connect to IPMI?

Access to IPMI and VNC/HTML5 of the console is carried out through the tab Console and IPMI access from Control panel.

Detailed instructions for remote control methods are located here.

If you can’t find access data to connect to IPMI, you should send a request to our Support.

How do I format the server?

o delete data from a rented server quickly, you need just reinstall the operating system.

Reinstalling the operating system can be carried out through Invapi control panel - tab Reinstall (see the instructions) or using API methods.

Emails sent from my mail server end up in SPAM folder. Why?

Usually the problem with spam filters is linked to several factors:

  • The recipients can perceive your message (plural) as spam and as such report it to the email servers or their own mail servers.
  • The content of the email looks like spam. The email servers have a number of criteria that filter spam depending on the content of the email. For example, this may be the information regarding some great secret revealing remarkable success, exclamation marks and even the word TEST in the email subject.
  • Technical features — sending a large amount of emails daily, incorrect encoding, only images are being sent, etc.

Attention

All this may lead to IP being blocked by email servers, services, customers, or getting the IP blacklisted.

What can I do?

The actions vary depending on individual situation. These are the general guidelines:

  • Study in detail the signs of spam and check your email activity for the past 2 weeks.
  • Eliminate the reasons for emails ending up in Spam folder by taking the following actions:
    • In dealing with Spam complaints HOSTKEY specialists check the blacklists using one of the most reliable services — Spamhaus. We recommend you to check whether or not your IP has been blacklisted and remove it if necessary.
    • If the block occurs on the side of the email server, contact the support.
    • If emails are not being delivered to your clients or contractors, contact their technical specialists.

Why does CentOS start during the OS reinstallation?

This is the correct installation behavior. Currently, all OSes are installed via CentOS. After the installation is completed, the server will be rebooted into the selected OS during installation.

Is NZBGet/Torrent/Plex server installation allowed?

We do not restrict clients in using our service. At the same time, HOSTKEY does not ignore the claims of the DMCA and copyright owners sent to us in accordance with applicable law. This includes both storing copyrighted content on a rented server and hosting websites that provide access to copyrighted content stored elsewhere.

Attention

If HOSTKEY receives any infringement complaints, the server owner must remove the copyrighted material. Each complaint must be resolved and the subject of the complaint removed from our network. Failure to comply with or ignore these claims may result in a temporary or permanent suspension of the server.

I Forgot My Server Password

We do not store passwords for our clients' servers. If you have forgotten the password to your server, you have several options:

  1. Reset password following this instruction.

  2. Self-reinstallation of the system: following these instructions. It is recommended to store the password in a secure location since after installation it will no longer be displayed on the server card. Upon reinstalling the OS you will receive new credentials.

    Attention

    All data on the server will be deleted upon reinstalling the operating system.

  3. Paid manual password reset. All data remains unchanged. You can find the cost of resetting the password on this page.

Please choose the appropriate option and contact our support service at [support@hostkey.com], confirming your request with a keyword.

I Want to Change the Root Password on My Linux or BSD Server

To change the root password on an operating system based on Linux or BSD, follow these steps:

  1. Connect to the server via SSH:

    ssh root@server_ip
    or through remote server control

  2. Change the password using the corresponding console commands:

    1. Ubuntu, Debian

      • Enter 

        passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Save changes:

        sync

      • Restart the system:

        reboot –f

    2. CentOS, Rocky Linux, Alma Linux, Fedora

      • Enter 

        passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Save changes 

        exec /sbin/init

      • Restart the system:

        reboot –f

    3. FreeBSD

      • Enter

        /usr/bin/passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Restart the system:

        /sbin/reboot

My Kernel and Drivers Are Not Updating/Installing on Ubuntu

A problem where a new kernel or drivers (kernel modules) do not install can occur due to the /boot partition being full during simultaneous system kernel updates, preventing new initial RAM disks (initrd) from being built. To check this, run the command:

sudo apt --fix-broken install

If errors appear in the output, check the fill level of the /boot partition. For this, view the output of the command df -h /boot

/dev/sda2       739M  287M  398M  42% /boot

For successful recompilation of initrd, you need the number before the fill percentage of the /boot partition to be more than 200M. If there's no free space, follow these steps:

  1. Create a backup of the partition so that you can quickly restore files if needed:

    sudo rsync -av /boot/ /boot.old/

  2. View the contents of the /boot partition and find all initrd files:

    ls /boot | grep 'initrd.img-'

    You should get output similar to this:

    initrd.img
initrd.img-6.8.0-57-generic
initrd.img-6.8.0-58-generic
initrd.img-6.8.0-59-generic
initrd.img-6.8.0-60-generic
initrd.img-initrd.img
initrd.img-initrd.img.old
initrd.img.old
    3. Delete unnecessary initrd files, REQUIRED leaving the last two. In our case, we need to delete initrd.img-6.8.0-57-generic and initrd.img-6.8.0-58-generic.

    Attention

    All subsequent commands may lead to system failure, so carefully monitor versions of deleted files. The /boot partition must REQUIRED contain files for the latest and second-to-last kernel versions! You can check which kernel is currently loaded with the command uname -a. If something goes wrong, you can restore the contents of the /boot partition from the backup made on the first step with the command sudo rsync -av /boot.old/ /boot/.

    Do this with the command:

    rm -f /boot/initrd.img-6.8.0-57-generic
    Repeat it for each file.

    Perform the same with vmlinuz and System.map files (optional):

    rm -f /boot/vmlinuz-6.8.0-57-generic 
rm -f /boot/System.map-6.8.0-57-generic

  3. Clean the system of packages related to old kernels and run post-installation and driver/build kernel module commands:

    sudo apt autoremove
sudo apt --fix-broken install

  4. Reboot the OS:

reboot

Some of the content on this page was created or translated using AI.

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