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Server Management

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I have problems with the installed software on the server, who should I contact?

We do not administer the client's software installed on the server and the server itself after its deployment, and do not advise on related issues. The client administers his server on his own. If you need help from our system administrators, then we are ready to help in the charge of paid administration. To request paid administration, you should write a technical task to the sales department – we will estimate the time for the work and inform you of the price.

How can I get the access details to connect to IPMI?

Access to IPMI and VNC/HTML5 of the console is carried out through the tab Console and IPMI access from Control panel.

Detailed instructions for remote control methods are located here.

If you can’t find access data to connect to IPMI, you should send a request to our Support.

How do I format the server?

o delete data from a rented server quickly, you need just reinstall the operating system.

Reinstalling the operating system can be carried out through Invapi control panel - tab Reinstall (see the instructions) or using API methods.

Emails sent from my mail server end up in SPAM folder. Why?

Usually the problem with spam filters is linked to several factors:

  • The recipients can perceive your message (plural) as spam and as such report it to the email servers or their own mail servers.
  • The content of the email looks like spam. The email servers have a number of criteria that filter spam depending on the content of the email. For example, this may be the information regarding some great secret revealing remarkable success, exclamation marks and even the word TEST in the email subject.
  • Technical features — sending a large amount of emails daily, incorrect encoding, only images are being sent, etc.

Attention

All this may lead to IP being blocked by email servers, services, customers, or getting the IP blacklisted.

What can I do?

The actions vary depending on individual situation. These are the general guidelines:

  • Study in detail the signs of spam and check your email activity for the past 2 weeks.
  • Eliminate the reasons for emails ending up in Spam folder by taking the following actions:
    • In dealing with Spam complaints HOSTKEY specialists check the blacklists using one of the most reliable services — Spamhaus. We recommend you to check whether or not your IP has been blacklisted and remove it if necessary.
    • If the block occurs on the side of the email server, contact the support.
    • If emails are not being delivered to your clients or contractors, contact their technical specialists.

Why does CentOS start during the OS reinstallation?

This is the correct installation behavior. Currently, all OSes are installed via CentOS. After the installation is completed, the server will be rebooted into the selected OS during installation.

Is NZBGet/Torrent/Plex server installation allowed?

We do not restrict clients in using our service. At the same time, HOSTKEY does not ignore the claims of the DMCA and copyright owners sent to us in accordance with applicable law. This includes both storing copyrighted content on a rented server and hosting websites that provide access to copyrighted content stored elsewhere.

Attention

If HOSTKEY receives any infringement complaints, the server owner must remove the copyrighted material. Each complaint must be resolved and the subject of the complaint removed from our network. Failure to comply with or ignore these claims may result in a temporary or permanent suspension of the server.

I Forgot My Server Password

We do not store passwords for our clients' servers. If you have forgotten the password to your server, you have several options:

  1. Reset password following this instruction.

  2. Self-reinstallation of the system: following these instructions. It is recommended to store the password in a secure location since after installation it will no longer be displayed on the server card. Upon reinstalling the OS you will receive new credentials.

    Attention

    All data on the server will be deleted upon reinstalling the operating system.

  3. Paid manual password reset. All data remains unchanged. You can find the cost of resetting the password on this page.

Please choose the appropriate option and contact our support service at [support@hostkey.com], confirming your request with a keyword.

I Want to Change the Root Password on My Linux or BSD Server

To change the root password on an operating system based on Linux or BSD, follow these steps:

  1. Connect to the server via SSH:

    ssh root@server_ip
    or through remote server control

  2. Change the password using the corresponding console commands:

    1. Ubuntu, Debian

      • Enter 

        passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Save changes:

        sync

      • Restart the system:

        reboot –f

    2. CentOS, Rocky Linux, Alma Linux, Fedora

      • Enter 

        passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Save changes 

        exec /sbin/init

      • Restart the system:

        reboot –f

    3. FreeBSD

      • Enter

        /usr/bin/passwd root

      • Enter the new root password twice, pressing Enter each time.

      • Restart the system:

        /sbin/reboot

How to Change the Password for SSH Connection

To change the password for an SSH connection to your server, you need to change the root password on that server. You can only change the password by directly connecting to the server via SSH, HTML5 console, or VNC, or by contacting our technical support. Changing the SSH connection password directly from the Invapi interface is not provided.

My processor on the virtual server is running slower

On all HOSTKEY nodes, centralized QoS (Quality of Service) limits for processor load on virtual servers have been configured. If you notice a decrease in your virtual machine's performance, this may indicate that you have exceeded the permissible CPU usage limits established in the HOSTKEY Terms of Service. In such cases, to ensure stable operation for other clients, temporary restrictions on resource allocation may be imposed. After the processor load decreases, your virtual machines will have their previous quotas restored within 30 minutes.

Can you change the size of a disk or its partitioning through Invapi?

No, it is not possible to change the size of a disk or its partitioning through Invapi. These changes can only be made by directly connecting to the operating system.

Can you change the root password of a server through Invapi?

No, you cannot change the root password of a server (from its operating system) through Invapi. You must connect directly to the operating system to make this change.

Some of the content on this page was created or translated using AI.

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