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Cancellation and refund


The HOSTKEY team is constantly working to improve the quality of the services provided, if the services do not meet the terms and conditions, please contact us.

If the client decides to terminate the cooperation with HOSTKEY, they must inform us of their decision. Debits will be suspended from the beginning of the next payment period.

Products that are not eligible for a refund:

  • Various license costs (Windows, cPanel, etc).
  • Domain names / Redemption Fees.
  • SSL certificates.
  • Server administration fees.


For immediate cancellation, we will not refund the hours of actual server usage, including the time to provision the server itself, order software, and process the cancellation request (up to 12 hours). The unused balance will be returned to the customer's credit balance. Withdrawal of funds from the credit balance will be made in accordance with the our refund policy.


Please note that any form of spam and other unauthorized advertising using our IP space is strictly prohibited. The full list of prohibited activities using our IP space can be found at the link. We reserve the right to suspend or terminate services without refund for breaches of the Terms of Service and to refuse further services to the customer.

If you would like to test HOSTKEY servers, please contact us to discuss the terms and conditions of a free trial.